March 2, 2024

Cover Genius and Vueling partner up for optimal travel protection

In January, Cover Genius and Vueling, Spain’s leading low-cost airline, launched an exclusive travel protection partnership targeting potentially 30 million travellers.

This partnership leverages Cover Genius’ existing global technology to help the Spanish low-cost carrier scale across countries. Vueling set ambitious plans to expand its digital offerings through its website and mobile app as part of its Vueling Transform program. Cover Genius’ global distribution platform solution XCover embeds a comprehensive travel solution, from the initial sale through to administration to claim payment, directly within the online customer journey. AI and NLP technology help customise the online experience for travellers in real-time, allowing Vueling to adapt its offers accordingly.

The comprehensive travel protection can cover travellers across various events such as medical emergencies, cutting journeys short or stolen baggage. The medical protection covers policyholders for Covid-19 or other illnesses or injuries while travelling internationally. Flights and accommodations can also be covered in case of trip cancellations. Unlike traditional protection solutions, trip cancellation protection begins immediately from the date of purchase and includes pre-existing medical conditions and Covid-19 related cancellations.

This announcement aligns with findings from a global travel insurance survey, commissioned by Cover Genius, which showed that customers were most satisfied when they purchased travel protection directly from their travel provider or airline. 69% of EMEA travellers prefered that solution and over 52% of respondents also claimed that they would want to receive travel coverage from this source due to ease and convenience. 

Hall 5.1 / Stand 114

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