SABA Hospitality and Knowcross bring efficient contactless technology to Shangri-La Singapore
Hotel operations at the Shangri-La Hotel Singapore have been revolutionised, thanks to the integration of SABA Hospitality Technology Solutions and Knowcross Dispatch Systems.
The integration allows Shangri-La Singapore guests to make requests through the SABA Hospitality interactive guest services platform. Hotel services, amenities, maintenance, and food and beverage no longer require intervention from house staff or the guest service centre. The connection with the relevant hotel department can even take place regardless of the guest’s presence on the property.
“Hotels of all sizes receive large volumes of requests on a daily basis. Integrating SABA’s solution with the Knowcross dispatch system not only automates this process and significantly reduces the workload on frontline staff, but it allows the guest’s needs to be fulfilled in a timelier manner”, says Alexander Wessels, SABA Hospitality’s Executive Director of Accounts & Partnerships.
“Offering contactless solutions that elevate the guest experience is vital in today’s environment. Our collaboration with Knowcross provides a humanised end-to-end virtual guest service solution at a time when reducing costs and finding greater efficiency is paramount,” he adds.
Tane Picken, General Manager at Shangri-La Singapore, will join the panel discussion “ITB Best Case: Contactless tools and their impact on reliance in a Post-Covid World” on Friday, March 12 at ITB Berlin NOW to share more insights.