Global B2B air-ticket solution provider Unififi says that while the Covid-19 pandemic stranded the world at home, it accelerated consumers’ usage of online tools and platforms and saw a number of new digital providers come into the travel industry.
Dong Liu, the Founder of Unififi, says: “When we discuss the recovery with our new clients, we always talk about the mandate that every travel business should have – coming back more efficiently by capitalising on digitalisation.”
Among B2B flight distribution providers, Unififi says it has demonstrated the digitalised supply chain’s value with strong resilience through the past year.
Serving globally with IATA agent accreditation in four continents and the NDC tech license, it backs up its merchant partners with an all-in-one approach, covering content, technology, operations and customer service.
“More than 60% of Unififi’s aggregated supplies are competitive airfares, and there is a less than five seconds average search server response time, with a ticketing automation success rate of 96%, and customer satisfaction supported by the system’s flight status monitoring. Either through API or web-based platforms, Unififi Cloud is empowering the travel business to gain a number of capabilities,” adds Mr Liu. It offers:
Access to competitive fares aggregated from major GDSs, and direct connections to FSC and LCC airlines with NDC/API;
Fully automated self-service efficiency from search, ticketing, post-booking management, order, and financial related management processes; and
Attentive 24/7/365 English/Chinese service, including thorough flight status monitoring.