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TECHNOLOGY BOOSTS TRAVELLER CONFIDENCE AND DEMAND

A survey of more than 80% of travellers surveyed in across France, Germany, India, Singapore, UK and US indicates that technology would increase their confidence to travel in 2021.

This comes through the addressing of concerns around mixing with crowds, social distancing and physical touch-points.

Indeed, as 2021 begins, leaders in governments and key industries are working to determine how people can safely return to work, particularly in travel and tourism, where jobs in hospitality, airlines, cruises, travel agencies, car rentals, ride-shares, events, attractions and so much more, accounted for 1 in 10 jobs in the world pre-COVID. (Source: World Travel & Tourism Council)

The study of 6,000 travellers at the end of 2020, commissioned by Amadeus about technologies or technology experiences, revealed:

  • 42% of respondents say mobile applications that provide on-trip notifications to inform about localised outbreaks and changes to government guidance would help boost their confidence to travel.
  • 42% of travellers cite contactless and mobile payment options such as Google Pay, PayPal and Venmo as key to reducing incidences of physical contact throughout the journey. 
  • 34% of travellers who have concerns about travelling in light of COVID, say biometrics (i.e. facial or voice recognition) that enable check-in, pass-through security and boarding without the need for physical checks would make them more likely to travel. 
  • 33% of travellers agree they would like one universal digital traveller identification on their phone that includes all necessary documentation and immunity status, that meant they only had to prove it once. 

Image – top of page – copyright 2020 Mastercard

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