TRANSFORMING GUEST SATISFACTION THROUGH AI-POWERED COMMUNICATION

HiJiffy, a company that leverages an AI-powered Chat Booking Assistant and automation tools across a range of messaging platforms, has partnered with Neobookings to ensure customers receive instant communication through a sophisticated AI chatbot experience. 

The two-way interaction between HiJiffy and Neobookings allows customers to receive faster answers than before.

“HiJiffy and Neobookings have entered a partnership that enables users to freely optimise their booking experience with chat automation to quickly answer their queries,” said Nikita Matharu, Growth Marketing Lead at HiJiffy. “Neobookings now has access to an all-in-one platform that boosts direct bookings through real-time quotations and photos of hotels. Users are able to choose their room, receive real-time prices, and much more to complete their booking.”

Ms Matharu says main advantages of the integration with the Neobookings booking engine include real-time information and direct booking links: “Our chatbot provides real time information to prospective clients so they always get the best offer available. Once the customer is ready to book, we offer a direct booking link to surge direct bookings. The user instantly sees the price and the description within the widget.”

HiJiffy offers more than 160 hospitality-related topics for hotels, which must be approved prior to being listed.

“Aside from the hotel’s website, operators can communicate with their clients through Facebook Messenger, WhatsApp, Telegram, Line, WeChat and countless more,” said Matharu. “When clients would like to speak to a Live Agent, HiJiffy’s solution directly transfers the clients to the next available agent. For operators of several hotels, you can create content which can be shared among them all from the same console.”